Returns and Exchange
For your purchased items you get a view period of 14 days. This period begins on the day when you receive your article. During this time you have a right of withdrawal. This means you have the opportunity to return the purchased items within this period. There is a specific return policy for the order specially made for your size.
If you wish to return something, please read the return policy first and must be reported within 14 days of the receipt of the product to our site or through the e-mail email@example.com. After 14 days period return will not be accepted.
Shipping costs of returning items is fully borne by the customer. Any damage that occurs during the return shipment will be at the expense and responsibility of the customer.
- Please note all ÆVA sale products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn and unaltered, with the package and the invoice attached.
- Many of the items in our webshop can be customised. Please be aware that custom made products cannot be returned or exchanged. Any changes made after the order is placed will be at your expense.
Products should be returned back to the following address:
1016 ES Amsterdam
Your money will be refunded to the same account from which you paid for the order, all refunds will be made to the original form of payment.
It may take about 3 days to process and get money in your account back.
Gift vouchers are not returnable or refundable for cash and they are not replaceable if lost or stolen.